Rights and Responsibilities

Quest is committed to respecting the rights of its members. You have the right to:

  • Obtain information about Quest, its services and providers.
  • Obtain information about Quest's clinical practice guidelines.
  • Obtain information about your rights and responsibilities as a Quest member.
  • Obtain information about Quest's Quality Management Program.
  • Be treated with dignity and respect.
  • Have privacy and confidentiality.
  • Obtain a copy of the Quest Privacy Notice detailing additional, specific privacy rights.
  • Participate with your provider in making decisions about your treatment.
  • Have an open, candid discussion with your provider of appropriate or medically necessary treatment options for your condition regardless of the cost or benefit coverage.
  • Have the privileges and rights granted to you by state and federal law.
  • Ask for and expect a reasonable effort on the part of Quest to accommodate your cultural, language or gender preferences in selecting a provider.
  • Voice a complaint or file a grievance should a dispute arise about Quest or the care you are receiving.
  • Request an appeal if you are unsatisfied with services provided by Quest.
  • Make recommendations regarding Quest's member rights and responsibilities policies.
  • Make recommendations regarding Quest's, its services and providers.
  • Make recommendations regarding Quest's clinical practice guidelines.
  • Make recommendations regarding Quest's Quality Management Program.

As a Quest member you have the responsibility to:

  • Provide, to the extent that you are able, information that Quest and its treatment providers need in order to care for you.
  • Follow the plans and instructions for care that you agreed upon with your treatment provider.
  • Participate, to the extend that you are able, in understanding your behavioral health problem.
  • Participate, to the extent that you can, in developing treatment goals that your provider and you can agree upon.
  • Inform your provider of changes in your insurance coverage.
  • Keep your appointments and follow your provider's cancellation policy if you cannot attend an appointment.


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